Terms and Conditions
Welcome to www.whisperingyarns.com By using our web site, you agree to these Terms and Conditions
The trademarks, logos, service marks and trade names may not be used without our written permission.
Your Account and Communications.
When you log in to our website, you agree that you are responsible for all online activities that occur under your account. You are solely responsible for maintaining the confidentiality of your account and for maintaining the secrecy of your password.
We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. We reserve the right to suspend or terminate your account, refuse service, or cancel orders at our sole discretion.
You also agree that any and all communications that we send to you electronically is legally equivalent to such communications provided in writing. You should also ensure that you enter your email address accurately, and update your profile whenever you change your email address, so that you do not miss any communication from us. We cannot be held responsible for any communication missed out due to incorrect/invalid email addresses entered by you.
As a buyer, you understand and accept that upon initiating a Transaction on the Website, you are entering into a contract with Whispering Yarns to purchase the items using Payment on Billing. Payment method to pay the Transaction Price which shall be paid to the company through your Issuing Bank . You agree and acknowledge that the Company is only a facilitator of collection and remittance of Transaction Price. No interest or any benefits whatsoever is given to or can be claimed by the Buyer on the Transaction Price collected by the Company through and of the prescribed payment methods.
You shall pay the Transaction Price through the available methods of payment i.e. Payment on Billing or Payment, for the Transactions conducted on the Website. You will be intimated when (i) the Transaction Price is credited to the account of the Company (in case of Payment on Billing). The Website shall notify the Buyer upon Payment Confirmation as provided herein.
The contact details provided by you on the Website shall be accurate and current at all times and you shall be obliged to update any change in your contact information on the Website immediately. The Company takes no responsibility for any delay/ non delivery of the goods on account of failure of the User to update the contact information provided on the Website and any consequent negative feedback by the buyer will be deleted or modified.
Verification of payment
To prevent any misuse, a payment (in whichever method) of the Transaction Price initiated by the Buyer may be flagged or kept on hold for additional checks and verification in which case the Company may contact the buyer for verification of or additional information, details, data and documents. The Company may not confirm the payment if such information, details, data and documents are false, misleading, incorrect or incomplete and consequently the Valid Card and/or the Valid Bank Account will not be charged. In such case, the Dispatch timelines will not commence until Payment Confirmation. The result of the checks and verification shall be communicated to the buyer and seller.
The Company reserves the right to refuse to process Transaction Price in respect of Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with the Company or breach/ violation of any applicable law or any charges imposed by the Issuing Bank.
In case of payment by Payment on Billing, upon successful receipt of the Transaction Price by the Company from the Buyer within  days of booking the Transaction and completion of verification of payment in accordance with the clause above, the Company shall notify the buyer and the seller that the Transaction Price has been received.
The time within which the Company is required to ensure Delivery of the items to the buyer shall be calculated from the time the Company enters the Dispatch Details on the Website i.e. within 7 days from entering the Dispatch Details for delivery within India and within 21-28 days from entering the Dispatch Details for delivery outside India or such other timeline as may have been agreed upon between the buyer and company and intimated on the Website. In case there is a delay the timelines for delivery will be communicated to the buyer.
You shall immediately notify the Website upon non Delivery within the prescribed time period. If you fail to provide such notification/ confirmation of receipt or non-receipt of an item within  days of expiry of the Delivery time prescribed in the above clause, it shall be construed as a deemed Delivery in respect of that Transaction and the Transaction Price shall not be refunded.
Returns are accepted within 7 working days of the date of receipt of order.
You shall be entitled to claim a refund of the Transaction Price within 7 days of the receipt of the shipment. In the event you do not raise a refund claim using the Website within 7 days from the receipt of the shipment, you shall be ineligible for a refund. The Refund will be issued only in case the product was found damaged, in all other returns, there will be a credit note issues with a 6 six month validity.
If you fail to receive an item shipped to you on account of providing inadequate or inaccurate shipping address or your non-availability at the address provided the Transaction will be cancelled and the item will be returned the Company. The company will be entitled to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing your order and any other services provided to you.
The credit note amount will issued post deduction of these charges.
All payments for refund of the Transaction Price shall be as follows and in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions.
Except for Payment on Delivery Transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.
For Payment on Delivery Transactions, refunds, if any, will be made via demand draft in favour of the Buyer (as per the details provided by the Buyer at the time of registration with the Website).
Refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price received. Buyer shall bear any foreign exchange conversion risk, loss, charges or fees, if any
Limitation of Liability
In no event shall whispering yarns, be liable for any direct, indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising under, out of, or in connection with, the website, its services or this Agreement (including tortuous claims arising thereof).
WY’s liability in any circumstance is limited to the amount of fees, if any, paid by you to WY. WY, its associates, affiliates and service providers and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the App/website or that the operation of the App/website will be error free and/or uninterrupted.
Consequently, WY assumes no liability whatsoever for any monetary or other damage suffered by you on account of: 1. The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the App, which are incorporated by way of reference in this Agreement.
2. Any interruption or errors in the operation of the App/Website. You expressly understand and agree that shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if WY has been advised of the possibility of such damages).